Cannot update Versa 4

[Mlyglesias]

I just purchased a versa 4.  I downloaded the Fitbit app today so it’s the updated version.  I installed the versa and got all the way to where it says it has an update available.  I get to the last screen to update and the button won’t press.  I’ve already tried restarting versa and my phone.  I’ve also uninstalled and reinstalled the app.

 

Moderator edit: clarified subject.

[Cassee]

I am having the same problem.   The update button doesn’t work.

[ManuFitbit]

A warm welcome to the community forums @Mlyglesias. @Cassee 

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Versa 4. 

@Mlyglesias While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

@Cassee, please take a look at the following help article: Why can't I update my Fitbit device? Sense series and Versa series

[EmRenee]

I am also having the same issue (plus a few others). I’ve tried restarting my phone and watch, deleting and re-downloading the app.

In the last 10 years I’ve had a really smooth experience with my Fitbit. The last week I’ve had some strange notifications - I’m notified multiple times after I’ve reached my step goal for the day and I’ve also noticed my active minutes been in the negative on my watch while I’m exercising. 

 

[Pomelo38]

I’m have the same issue as @Mlyglesias. I recently bought my watch today and installed the app, once I get to the update button within the app as @Mlyglesias provided in their comment, you cannot click on it. You can only click on not now which takes you back to where it states versa 4 update available.  

[Mlyglesias]

I had to get my Fitbit exchanged. I’ve also used Fitbit for years.  I had switched to a garmin and didn’t really like it so I switched back to Fitbit.

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I would contact support for your Fitbit.  They were extremely helpful.  Unfortunately because I purchased mine through Amazon Fitbit couldn’t replace the watch. I had to return it through Amazon and get a new one.  

some of the steps they walked me through were to reset the watch and restart your phone.  Since that didn’t work for mine I had to disconnect the Fitbit from the app by forgetting the device.  The reinstall the app.  Reset the Fitbit then install the Fitbit as a new device.  Mine just never worked so I needed a new one.

[Pomelo38]

Thank you so much for the help! A factory reset was the solution.

[ManuFitbit]

Glad to know that @Pomelo38. 

Good to know that you got a new device @Mlyglesias.