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Cracked screen Versa 4 and Versa 3 (zero support from fitbit)

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‎11-02-2022 08:01

‎11-02-2022 08:01

BEWARE

I have purchased both a Versa 3 and Versa 4 this year.  Both screens cracked under very light collisions/drops.  I am on my 5th or 6th fitbits and this never happened before.  Quality has tanked. Fitbit will not repair it or offer anything to make it right.    I am bummed to leave this product since I like the app, but goodbye fitbit.  I will try Garmin going forward.  Fitbit lost its way.  Maybe they sold to a private equity firm....this is how many originally good companies eventually meet their demise.

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2 REPLIES 2

‎11-03-2022 06:59

‎11-03-2022 06:59

I agree! This is my third fitbit. I purchased it 16 months ago and the screen is glitching. My first Fitbit lasted me for years!  So disappointed.

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‎11-04-2022 16:16

‎11-04-2022 16:16

Both my 3's the screen popped off, I'm not hard on watches. The 2nd time this happened, Fitbit more or less said I'm S.O.L. They gave me a 35% Off my next purchase. I  decided to go with the 4, but I  bought the 6-month premium and 2-year warranty (a deal if you buy together), looks like I'll have to use the warranty in 8-15 months.   Shouldn't have to pay over $230 for a watch to malfunction as my two did. If this happens again, I'm going back to Garmin. 

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