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Versa 4 stuck on Fitbit logo

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‎11-04-2022 21:13 - last edited on ‎11-05-2022 06:02 by Fitbit Moderator

‎11-04-2022 21:13 - last edited on ‎11-05-2022 06:02 by Fitbit Moderator

don't light at the back of my watch.

When i try start my watch it just show the logo 

 

 

Moderator Edit: Clarified subject

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‎11-05-2022 06:03 - edited ‎06-17-2023 04:45

‎11-05-2022 06:03 - edited ‎06-17-2023 04:45

Hi there, @Khym4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

To solve this issue, please follow the steps below:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-05-2022 06:03 - edited ‎06-17-2023 04:45

‎11-05-2022 06:03 - edited ‎06-17-2023 04:45

Hi there, @Khym4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

To solve this issue, please follow the steps below:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes