Deep sleep tracking missing

[vs1dcolor]

My deep sleep information and REM sleeping information has disappeared and I only get a total sleep time and a wake time only. This happened overnight. Never happened before. Should I just stop paying $10 a month for not getting the product correctly?

Moderator edit: updated subject for clarity

[Stuckonone]

mine too.

What is the answer?

[DavidFitbit]

Hi @vs1dcolor and @Stuckonone. I hope you're doing well. Thanks for stopping by. Allow me to help you with your sleep tracking.

If you received a sleep log, but it only includes your sleep pattern (which shows your time asleep, restless, and awake) check the following possible causes:

• You might have slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Learn how to wear your device for optimal sleep tracking.
• You might have used the Begin Sleep Now option in the Fitbit app instead of simply wearing your device to bed. For more information on automatic sleep tracking, refer to How do I track my sleep with my Fitbit device?
• Sleep stages require at least 3 hours of sleep. If you slept for less than 3 hours, you won’t receive sleep stages.
• Your device's battery might be critically low. To check your current battery level, refer to How do I charge my Fitbit device?

For more information about why you got your sleep pattern instead of sleep stages, tap or click the sleep record that shows your sleep pattern.

I hope these tips will be helpful for you !

[vs1dcolor]

Looks like they suggested cleaning the back, making sure the watch is
tight enough to not move around a lot. Mine work better when I kept the
watch charging at a consistent time everyday.

[DavidFitbit]

Hi @vs1dcolor I appreciate you have taken your time to reply. I am glad to hear that everything is back to normal.

We remain at your disposition for any additional inquiry. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Don't hesitate to come back to participate in the community. This is how the forums improve!

[vs1dcolor]

Hi David. My oxygen rate and breathing rate haven't worked for the last 4 days and has worked perfectly for the last year. I went into the settings and the oxygen rate and breathing rate settings are not to be found anywhere in settings. Being that they're not in the settings, how can I retrieve that data now? I have rebooted, I have cleared the cache. 🤷