Do I have a second hand Versa 4?

[moggie1]

When I pull up the dashboard it has data on running, which I don't do, and other activities from last November.  I bought this in Feb 2024.  Did they sell me a used one?  I just noticed that under my name, I'm listed as JOGGER.  Not a jogger, and I didn't add that.  Guess I'll try to complain to Amazon, that's where I bought it.

[LZeeW · Accepted solution]

@moggie1   Here are my thoughts on this:

• Fitbit boxes have a security seal.  I can't say that it's 100% tamper proof on all boxes.  You have to tear on a perforation to open some boxes.  Amazon carefully inspects all products, looking for signs of tampering, to see if a returned product can be sold as new.  Amazon returns process
• A Fitbit can only store seven days of detailed data.  It's impossible for any Fitbit to have detailed data from that long ago on it.
• Feel free to contact Amazon about this.  You must keep one thing in mind.  Amazon is an Authorized Retailer, but it is also marketplace site.  If it was Shipped and Sold by Amazon, then it is the same as buying it directly from Fitbit.

About that Jogger under your name.  That is your Fitbit Community Rank, based on your participation in the Community.  Fitbit's earliest devices counted steps and estimated calories.  This is why all the Community Ranks are step based titles.  Me, an Ultramarathon Racer?  In my dreams.  😉

[EstuardoFitbit]

Hello there @moggie1, it is nice to see you around the Community. @LZeeW Thanks for all your help.

Thanks for sharing your questions with us about your Versa 4. 

Please take in mind that the Fitbit dashboard might be showing data from a previous device you linked to your account, not necessarily the one you're currently using. This explains why you see data for days other than the one recorded by your Versa 4. 

Regarding the Jogger badge on your Fitbit Community profile. This badge reflects your current rank within the community, which increases based on your interactions with other users. The more you engage, the higher your rank can climb! You can learn more here.

[moggie1]

Hi Laurie, thanks so much for your answer.  The box did have a perforation so I guess it is new.  Lol @ you only being an Ultramarathon Racer in  your dreams!

[moggie1]

Hi, and thanks...I did have a Fitbit Blaze, which I loved but they don't support it anymore.  So it probably is my data it's pulling.

[LZeeW]

@moggie1   You're very welcome.  You data syncs with your Fitbit account.  You're right, all that activity was was tracked with your Blaze.  I can go all the way back to when I bought my Fitbit One.