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Dropped my Versa 4 and stopped working completely

‎01-19-2026 00:51 - last edited on ‎01-19-2026 04:12 by Fitbit Moderator

‎01-19-2026 00:51 - last edited on ‎01-19-2026 04:12 by Fitbit Moderator

My fitbit dropped from the fourth floor and it stopped working completely. It's not switching on, tried putting it on charge but to no avail. Screen showing blank even after 10 minutes..

Does anyone have any ideas?

 

Moderator edit: updated subject for clarity

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‎01-19-2026 02:45

‎01-19-2026 02:45

Just an update to share that I called the customer care and despite my phone being out of warranty by 6 months, they agreed to replace it. 

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‎01-19-2026 04:12

In response to Teesta

‎01-19-2026 04:12

Hello @Teesta!  It’s nice to see you around!

I'm sorry to hear that your Versa 4 isn't working after falling off the fourth level. 

I'm glad to hear that you contacted technical support and they provided a solution to this problem. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

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