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Exporting my data is taking too long

Monday - last edited yesterday by Fitbit Moderator

Monday - last edited yesterday by Fitbit Moderator

I'm trying to export my 10 years of data from fitbit to do the forced Google migration. Got to 90% in 6 hours or so. No progress in the next 24 hours. What is the issue?

Moderator Edit: Clarified subject

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2 REPLIES 2

yesterday

yesterday

Hi there, @TiglethPilisar. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern as your data got stuck at 90%, I will do my best to help you with this!

Please note that since you're downloading over 10 years of data, this might take a few days not hours. Due to potential file size limits or server restrictions, it is often recommended to export data in smaller chunks (e.g., year-by-year) rather than one massive 10-year file to ensure all data is captured.

Hope this helps. 

Maria | Community Moderator, Fitbit


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yesterday

In response to MarreFitbit

yesterday

I have the same issue, stuck at 90%.

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