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Exporting my data is taking too long

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‎02-02-2026 21:38 - last edited on ‎02-03-2026 03:15 by Fitbit Moderator

‎02-02-2026 21:38 - last edited on ‎02-03-2026 03:15 by Fitbit Moderator

I'm trying to export my 10 years of data from fitbit to do the forced Google migration. Got to 90% in 6 hours or so. No progress in the next 24 hours. What is the issue?

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎02-03-2026 03:24

‎02-03-2026 03:24

Hi there, @TiglethPilisar. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern as your data got stuck at 90%, I will do my best to help you with this!

Please note that since you're downloading over 10 years of data, this might take a few days not hours. Due to potential file size limits or server restrictions, it is often recommended to export data in smaller chunks (e.g., year-by-year) rather than one massive 10-year file to ensure all data is captured.

Hope this helps. 

Maria | Community Moderator, Fitbit


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Best Answer

‎02-03-2026 19:57

In response to MarreFitbit

‎02-03-2026 19:57

I have the same issue, stuck at 90%.

Best Answer

‎02-04-2026 14:23

In response to grimani

‎02-04-2026 14:23

Well, it took about 2 days, but it eventually worked. I downloaded extremely fragmented files that I put on my hard drive, and then when I tried to port from Fitbit to Google, it went to an empty Google account. It doesn't have any of my Fitbit data when I tried to log back into the original Fitbit, it locked me out saying that I had transitioned to a Google account.So now I'm stuck with having the data in many divided files that I can't really do anything with, a new Google account that's empty and an old fitbit account that they won't let me in because they transitioned it.Basically, I've lost functionality with my former Fitbit.Sent from my Galaxy
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