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Fitbit App - Step count is blank

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‎05-01-2025 03:55 - last edited on ‎05-01-2025 06:25 by Fitbit Moderator

‎05-01-2025 03:55 - last edited on ‎05-01-2025 06:25 by Fitbit Moderator

My week, month, and year step days is blank.  My daily steps work fine.  

 

Moderator edit - updated subject for clarity

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Accepted Solutions

‎05-01-2025 06:24

‎05-01-2025 06:24

Hi @NANAOFCCCL and welcome back to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. As Community Moderator, I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

To do so, please try to: 

1. Logout.
2. Uninstall the Fitbit App. 
3. Reinstall the Fitbit App.
4. Login. 

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

View best answer in original post

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1 REPLY 1

‎05-01-2025 06:24

‎05-01-2025 06:24

Hi @NANAOFCCCL and welcome back to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. As Community Moderator, I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

To do so, please try to: 

1. Logout.
2. Uninstall the Fitbit App. 
3. Reinstall the Fitbit App.
4. Login. 

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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0 Votes