Fitbit Versa 4 app has removed my existing sleep data

[dashton_]

The Fitbit app has removed all my sleep data which was there on previous syncs. I know my Versa is recording my sleep and I got my sleep score on my watch this morning but it kept saying no data for today no matter how many times I synced my watch with my device.

Everything seemed to be syncing as normal so I turned my watch off and on again and then when it restarted, as I would go back through the past days, I watched the app remove my recorded sleep data (e.g. 8 hours, 7 hours 30, so on) to say 'no data' so I know the data was there and I watched the app change it in real time to no data. I uninstalled and reinstalled the app and disconnected and reconnected my device, but that has not helped. It's almost like something has just deleted all sleep data from my account/watch.

None of my other data has been affected by this and it is syncing apparently normally, i.e. it updates my step count, my heart rate, so on.

Any ideas what's wrong and how to recover my data and get today's sleep data? My sleep data is basically the most important piece of data for me so I'm pretty annoyed that it's playing up.

[dashton_]

OP here - 

My previous data came back somehow, maybe just a bug or a glitch, but I still don't have data for last night's sleep even though I have my sleep score from last night.

[BERYLWA]

Experiencing same issue and have done as you have to resolve to no avail

[SunsetRunner]

Same problem.  

All my sleep this month has been replaced with awake/restless and no sleep scores.  My sleep from last night has disappeared.  If I try to manually replace or edit August sleep data in an attempt to get my sleep scores and stages back then it disappears.  If I try and manually input last night's sleep data I do not get any error however after I save there is still no sleep data.

My historical sleep schedules have all changed and are now completely random times as well.

[Guy_]

Hi @dashton_ , @BERYLWA - Google are currently playing around with sleep which is obviously not working and isn't properly tested.

I also see syncing issues, mostly with sleep.

I found this which can explain the problems at the server end, so trying to fix it is probably a waste of time and effort.