Versa 4 screen is acting odd

[Tori10]

After the latest update, my Versa 4 has begun randomly swiping/tapping icons on the screen. For example I could be sitting perfectly still and it will start a bicycle workout or I will get a notification and it will send an auto text or decline a call. I have restarted the fitbit and my phone. I have also done a complete factory reset on my fitbit. Nothing has worked.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tori10. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is acting odd. I understand your concern, I will do my best to help you!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Tori10]

The issue isn't that my watch is not syncing. The issue is that the screen of the fitbit is not working.

[MarreFitbit]

@Tori10 Thanks for getting back to me. I understand you might get a bit confused with the steps I sent, please note that what I share with you are the steps we follow to fix screen issues. Have you tried them? Did you change the clock face?

Thanks for your understanding. I'm looking forward to hearing from you.  

[Tori10]

I have already done these steps. It is still glitching.

[MarreFitbit]

@Tori10 Thanks for confirming that you've already tried those steps. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.