Fitbit Versa 4 battery is not charging

[phutchSA]

My Fitbit Versa 4 battery is dead.  It won't charge and I don't know what to do with it.  I live in South Africa and apparently Fitbit is no longer available in this country!  My watch is 18 months old.  Surely there must be something I can do? 

[EstuardoFitbit]

Welcome to the Fitbit community forums, @phutchSA.

Thanks for letting us know about the issue you're experiencing with your Versa 4 and for outlining the steps you've already taken!

Let's start by trying these quick fixes:

• Check both ends of the charging cable are OK.

• Try another USB port or wall charger.

• Clean the Fitbit and cable contacts.

• Restart your Fitbit.

• Try a different charging cable if you have one.

• If the battery was dead, give it an hour or two.

For more help, please check out this article: Why isn't my Fitbit device's battery charging?

[phutchSA]

Thank you for your email. I have followed your advice but still have a
problem?

Is it possible that it's the app? I feel that the Versa 4 is not 'talking'
to the app. Any suggestions?



Kind regards


Trisha Hutchinson

[EstuardoFitbit]

Hey there @phutchSA, thanks for being back in the Community.

I'm truly sorry to hear that the suggestions haven't resolved the issue you're experiencing.

I understand why you think it might be a syncing issue, but based on what you've described, it seems more likely to be a hardware problem.

Since you've already tried all the suggested steps, let's create a case with our support team. Please fill out this form and let me know when you're done.

[Netters16]

I had problems charging when the battery was too drained. The only thing that worked was putting the watch in the charger and gripping both in my hand. It doesn't have to be held very tight. Hopefully in a minute or two the Fitbit display will turn on and you may start getting a battery charge %.

I made sure the connectors were clean as well. If I used any of the features (alarm, timers etc..) the battery life drains quickly. The battery life notifications are inconsistent, sometimes I will get none, battery life low around 40% and battery life low around 19%.

Hopefully this works for you,

Annette - Canada