Fitbit Versa 4 blanks out

[Treborbor]

Lately my Fitbit Versa 4 has started to blank out.  When this happens I am forced to hook it up the charger.  Initially it seems to reboot and finally it gives me a charged status which is usually higher than 50%.  If I let it charge for awhile it works again but then will blank out indiscriminately.

[EstuardoFitbit]

Hey there @Treborbor, welcome to the Fitbit Community. 

Thank you for taking the time to troubleshoot your device. I'd be glad to help from here.

To begin, I suggest checking for any available firmware updates for your device. Please visit this link and follow the steps provided.

[Treborbor]

Hi Edwardo. I have version 20001.184.52. Is that the most recent firmware? If not please let me know how to check the version and/or update it.

Rob Baldwin

[EstuardoFitbit]

Hey there @Treborbor, thanks for letting me know that. 

The most current version of the Fitbit app is 20001.210.26. You should see a red banner at the top of the app, something like this: 

Please click on the following link for the steps you need to follow: How do I update my Fitbit device?

[A.J.Garnett]

Yeah, mine as well, I was able to turn it on, and got it set up, updated no problem (v. 61.20001.194.86)   and then it shuts off whenever it seems to go into the screen saver. I can turn it on without it being connected to the charger if that makes a difference, (read some other issues where it had to be connected).  

[Treborbor]

This link does not go to a picture so I can’t see what you are talking about.

Rob

[FitbitUser1802]

Mine is just a blank screen.  No lights and only vibrates.  Same version.  Will not sync and doesn't turn on.  Only vibrates.  Not to happy being it's my replacement to have the same issue.  

[EstuardoFitbit]

Hey everyone, hope you're doing well! 

I understand the situation and I'd try to be more specific, @Treborbor @A.J.Garnett, please follow the following instructions: 

Before you begin the firmware update, charge your device and confirm you have the latest version of the Fitbit app installed on your phone or tablet. Note the following:

• If you update your device at midnight (when your step count resets) you may see an inaccurate step count for 24 hours.
• Updates may take up to an hour or more to complete.
• Let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time your device syncs

To update your device:

1. With your charged Fitbit device nearby, open the Fitbit app.
2. Tap the Today tab >  Devices > your device image.
3. Tap the pink Update button. This option only appears if an update is available.
4. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete.

If you have trouble updating your device, see Why can't I update my Fitbit device?

@FitbitUser1802 I've seen that you have already contacted our support team. Please keep an open conversation with them so you can get a suitable resolution.