Versa 4 blank screen

[Renatafarinha]

My Versa 4 screen is totally black, it vibrates but does not reset or sync. I keep it on charge for a few days but still nothing. It’s one year old and I can’t even reset it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Renatafarinha. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. I will do my best to help you with this! 

Have you tried manually syncing your Versa 4? If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Renatafarinha]

Hi,

Thank you for answering. The 10 seconds restart doesn't work at all, the
screen is still all black. I've tried thousands of times. I can't do
nothing from the app on my phone either, it asks for an 'update required'
but it doesn't even connect with my fitbit. It doesn't let me update it. I
don't really know what else to do. I was really dependent on this watch to
be honest and I'm really struggling. Everytime I put the fitbit on charge
it still vibrates but that's it, all black and no nothing.

[MarreFitbit]

@Renatafarinha Thanks for trying the steps I recommended. I understand how you must be feeling and how important your Fitbit device is to you. 

As our last resort, I'd recommend a factory reset. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset. 

[zoeanne7]

Have you recently updated the software on your Fitbit? Mine also did this and could be the same issue many of us community members are experiencing but Fitbit aren’t resolving or owning up to causing. @MarreFitbit Perhaps you could escalate this issue to someone more senior as there seems to be a trend appearing.

[Renatafarinha]

It doesn’t let me update it bc the Bluetooth between them is not working,
they’re not connected anymore.. I really don’t know what else to do to be
honest.

[Renatafarinha]

Hi,

I tried to do what you just told me but it doesn’t vibrate at all after the
8 seconds. It only vibrates when I put on charge. That’s the only thing
that the watch recognises I reckon. What else should i do? 😥

[Renatafarinha]

Hi,

I’ve tried all of your suggestions and nothing seems to be working. I think the screen must be broken. What can I do if the screen is broken? Please advise