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Versa 4 blank screen

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‎02-18-2025 09:19 - last edited on ‎02-19-2025 04:08 by Fitbit Moderator

‎02-18-2025 09:19 - last edited on ‎02-19-2025 04:08 by Fitbit Moderator

This is my second versa 4 and it has the same problem.  Black screen and only vibrates no light come on and it has been on the charger for days.  Not at all happy. 

Why does this keep happening? 

Moderator Edit: Clarified subject

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‎02-19-2025 04:10

‎02-19-2025 04:10

Hi there, @FitbitUser1802. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4's screen is still blank. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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