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Fitbit Versa 4 heart rate & exercise

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I have a Fitbit Versa 4 and when I’m exercising it’s not tracking my heart rate correctly. 

for example, I have a high resting heart rate so when working out it peaks really easily. Lately it’s only been recording 80/90bpm but I know my heart rate is much much higher than this as it gets to 120bpm just walking. It then doesn’t track the calories burnt correctly. 

I’ve tried loosening and tightening the strap, cleaning the back but nothing seems to work. 

Very frustrating when the reason I have a smart watch is to track exercise. 

Any help would be greatly appreciated before I throw it out the window and move onto an Apple Watch. 

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This is how Sense 2 and Versa 4 are made. Lots of posts here about inaccurate HR during exercise. 

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