10-05-2025
05:22
- last edited on
10-06-2025
17:03
by
AndreaFitbit
10-05-2025
05:22
- last edited on
10-06-2025
17:03
by
AndreaFitbit
First my Fitbit randomly turned off. It had battery so it didn’t die but when I tried to turn it back on it just flashed and gave me a red x. It said on the app that it failed to install one or more apps and I couldn’t Bluetooth connect it anymore. It still vibrates when I hold the button but it either gives me the red x or just turns off. So I went to ChatGPT and it told me to forget device on Bluetooth and the app. When I tried to re-add device it told me to make sure it’s turned on but it couldn’t in the first place.
Moderator Edit: Clarified subject.
10-07-2025 10:42
10-07-2025 10:42
Welcome to the Fitbit Community, @Rupertisyes. I'm sorry to hear that your Versa 4 won't turn on or sync. Thank you for describing the steps you have followed in order to correct this situation. I'll be glad to assist.
The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.