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Fitbit app keeps asking me to connect it with MobileTrack

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‎09-29-2023 15:34 - last edited on ‎10-01-2023 07:59 by Fitbit Moderator

‎09-29-2023 15:34 - last edited on ‎10-01-2023 07:59 by Fitbit Moderator

So I did and it’s connected.  App shows something about “Mobile Track”

What’s going on with this connection now?

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎10-01-2023 08:05

‎10-01-2023 08:05

Hi there, @Altoid4ever. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with the Fitbit app.

Is the message still showing up? Have you checked if your Versa 4 and the MobileTrack feature were properly set up on your Fitbit app? Do you have syncing difficulties with your Versa 4?

For anything related to the synchronization, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎10-01-2023 08:05

‎10-01-2023 08:05

Hi there, @Altoid4ever. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with the Fitbit app.

Is the message still showing up? Have you checked if your Versa 4 and the MobileTrack feature were properly set up on your Fitbit app? Do you have syncing difficulties with your Versa 4?

For anything related to the synchronization, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-01-2023 09:25

In response to MarreFitbit

‎10-01-2023 09:25

Hi and yes it connected

but I don’t understand what it’s purpose is.  What is being tracked

Thx

Best Answer

‎10-02-2023 05:48

In response to Altoid4ever

‎10-02-2023 05:48

@Altoid4ever To get more information about how MobileTrack works, please see How do I track my steps with Fitbit with my phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-02-2023 05:56

In response to MarreFitbit

‎10-02-2023 05:56

Thank you.  I see what’s going on now.  Couple of questions.
I wear my Versa 4 all the time.  If all the Phone to App does is track steps, the phone to app connection is probably not necessary.  Is that right?

Secondly if I have my phone connected to the app and I have my Versa 4 on,  how does the app deal with two data source?

Thx

Best Answer