help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won’t charge or turn on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2025 08:26

‎10-19-2025 08:26

Recently purchased 6/24/25. Won’t charge or turn on. Need assistance with a exchange.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-19-2025 08:50

‎10-19-2025 08:50

Hi @Rose2100.  First, please take a good look at your charger.  Make sure a pin didn't get pushed in.  It could be a charger issue.  Also try a different power source.  If you are sure it is your Versa 4, please contact Support for a warranty replacement.

If Support asks for the serial number, take off the top watch band strap (looking at it with the button on the left).  It is engraved on the pebble.  Also on the box, if you saved it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎10-19-2025 08:50

‎10-19-2025 08:50

Hi @Rose2100.  First, please take a good look at your charger.  Make sure a pin didn't get pushed in.  It could be a charger issue.  Also try a different power source.  If you are sure it is your Versa 4, please contact Support for a warranty replacement.

If Support asks for the serial number, take off the top watch band strap (looking at it with the button on the left).  It is engraved on the pebble.  Also on the box, if you saved it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-20-2025 08:26

In response to LZeeW

‎10-20-2025 08:26

@Rose2100   You need to contact Support using the link in my previous post.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎10-22-2025 05:00

In response to LZeeW

‎10-22-2025 05:00

How Can I get a replacement on my Fitbit versa four
Best Answer
0 Votes