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Fitbit won’t charge or turn on

ANSWERED

‎10-19-2025 08:26

‎10-19-2025 08:26

Recently purchased 6/24/25. Won’t charge or turn on. Need assistance with a exchange.

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1 BEST ANSWER

Accepted Solutions

‎10-19-2025 08:50

‎10-19-2025 08:50

Hi @Rose2100.  First, please take a good look at your charger.  Make sure a pin didn't get pushed in.  It could be a charger issue.  Also try a different power source.  If you are sure it is your Versa 4, please contact Support for a warranty replacement.

If Support asks for the serial number, take off the top watch band strap (looking at it with the button on the left).  It is engraved on the pebble.  Also on the box, if you saved it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎10-19-2025 08:50

‎10-19-2025 08:50

Hi @Rose2100.  First, please take a good look at your charger.  Make sure a pin didn't get pushed in.  It could be a charger issue.  Also try a different power source.  If you are sure it is your Versa 4, please contact Support for a warranty replacement.

If Support asks for the serial number, take off the top watch band strap (looking at it with the button on the left).  It is engraved on the pebble.  Also on the box, if you saved it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-20-2025 08:26

In response to LZeeW

‎10-20-2025 08:26

@Rose2100   You need to contact Support using the link in my previous post.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎10-22-2025 05:00

In response to LZeeW

‎10-22-2025 05:00

How Can I get a replacement on my Fitbit versa four
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