Graph missing on Fitbit app

[Lakeelake]

OK, so I click 'steps' and usually it goes to a graph and it shows my daily steps for the week, month & year etc. Well it's not there, it's blank with 3 outlines, just not filled in; like it's incomplete. Google Please redo the update bc things got overlooked or it wasn't ready to be released. Thanks for your attention to this. 

Moderator edit: updated subject for clarity

[LZeeW]

@Lakeelake   You are describing an app issue.  Do you use an Android or iPhone?  You post can get moved to the appropriate app forum to help bring attention to this issue.  Most app issues are on one platform, not both.

[DavidFitbit]

Hi @Lakeelake and @LZeeW, Thanks for stopping by. I hope you both are doing well. 

Let me help you with the issue you are experiencing while trying to display your stats in the Fitbit app. 

We've received some feedback regarding the app displaying data  incomplete. So, in order to better understand your issue and see if it is related, please provide a screenshot of what you are seeing. I appreciate your time in this process.

In the meantime, you could also share the operating system your mobile device is running. As @LZeeW says, this behavior seems more related to the data displayed on the Fitbit app. 

In addition, ensure you are running the latest version of the Fitbit app. For more information about updating the Fitbit app, see How do I use the Fitbit app? > How do I update the Fitbit app?

[MElaina92]

I am experiencing the same issue. Can’t get anything to load on these screens.

 

[DavidFitbit]

Hi @MElaina92, thank you for your response and for the screenshot provided.

As i have previously mentioned, some issues have been reported in regards to some data the app is failing to display. I'm sorry to see you are experiencing these issues. Some iOS users have reported that they were able to resolve the issue by uninstalling/installing Fitbit app. It worths a try!

Please log out from the app prior to perform this troubleshooting. By logging out from the app you ensure that your recent data will be saved. I appreciate your time in this process.

[DaxWells]

Thank you so much for sharing the link.

[BrooklynStone]

Thank you so much for the information.