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Cannot see Versa 4 hourly steps on app

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On the Fitbit app my steps are being counted but I no longer see the hourly steps?

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Moderator Edit: Clarified subject

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Hi @Athy0011 

Warm welcome to the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
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Experiencing a similar issue. Also, my rings aren’t filling in either (same as I see in your picture). 

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Hi @Slickchicfallen ! Nice to see you around the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.

To do so, please try to:

1. Logout.
2. Uninstall the Fitbit App.
3. Reinstall the Fitbit App.
4. Login.

Thank you for all the feedback given.

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
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I have uninstalled and reinstalled I’ve turned off my Fitbit, I’ve done everything i can think of, so far nothing is working. 
thanks

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I installed the app twice and reinstalled it now it’s working!
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I have the same problem. I too have tried everything. It quit working about 2 years ago. It worked fine. Before that. What’s up?

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Try uninstalling the Fitbit app and then reinstall, the second time I tried it worked. 

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