Cannot see Versa 4 hourly steps on app

[Athy0011]

On the Fitbit app my steps are being counted but I no longer see the hourly steps?

Moderator Edit: Clarified subject

 

[MarioSFitbit]

Hi @Athy0011 

Warm welcome to the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

[Slickchicfallen]

Experiencing a similar issue. Also, my rings aren’t filling in either (same as I see in your picture). 

[MarioSFitbit]

Hi @Slickchicfallen ! Nice to see you around the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.

To do so, please try to:

1. Logout.
2. Uninstall the Fitbit App.
3. Reinstall the Fitbit App.
4. Login.

Thank you for all the feedback given.

[Athy0011]

I have uninstalled and reinstalled I’ve turned off my Fitbit, I’ve done everything i can think of, so far nothing is working. 
thanks

[Athy0011]

I installed the app twice and reinstalled it now it’s working!

[Kalypso]

I have the same problem. I too have tried everything. It quit working about 2 years ago. It worked fine. Before that. What’s up?

[Athy0011]

Try uninstalling the Fitbit app and then reinstall, the second time I tried it worked.