help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hands disappear on Celeste clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2025 09:11

‎07-15-2025 09:11

I recently installed the Celeste clock face on my Versa 4 and love it...but...the minute and hour hand keep disappearing overnight.  They are there around 1:30 a.m., I know, but are gone by 6:30 a.m.  I uninstall the face and reinstall it, and this restores the hands, but they are gone again the next morning.  I have rebooted my Versa 4 and android phone several times, but this keeps happening.  Any ideas how to fix this? 

Best Answer
0 Votes
2 REPLIES 2

‎07-15-2025 09:37

‎07-15-2025 09:37

Hi @Smigz and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear about this issue regarding the Celeste clock face. Thank you for all the troubleshooting steps you tried. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

I'll be glad to suggest you some tips. 

Could you please confirm if your Fitbit app is up-to-date?

I suggest you to change the clock face (How do I change the clock face on my Fitbit device?) and then, choose again the previous clock face. 

I hope it helps you. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎07-15-2025 11:54 - last edited on ‎07-19-2025 15:19 by Fitbit Moderator

In response to MarioSFitbit

‎07-15-2025 11:54 - last edited on ‎07-19-2025 15:19 by Fitbit Moderator

Hi, Mario!  Thank you for your response.  I will update my Versa 4 with the 7/15/25 update and follow your clock face change suggestion, then see if the hour and minute hands disappear again overnight.  (Oddly enough, the second hand has never disappeared.)  If all works well, I will return and mark your response as "Best answer."  If the problem continues, I will note that in an additional post.

---

As suggested, I updated my Fitbit app and changed the clock faces, and yesterday morning the hour and minute hands did not disappear.  But this morning, they were gone once again, with just the lonely little minute hand diligently tracing its course.  I uninstalled the clock face and re-installed it and all hands are back, but I really would like to be able to see the time on my Versa 4 when I first awake without doing this.

Best Answer