Haven't received update about Versa 4 replacement

[Negativeautumn]

I have been without my fit bit Versa 4 for nearly three weeks after I sent it in for a replacement device. I received an email from fit bit support stated that my device was received and asking for more details to mail out the new one. I still have not received my new device I am very displeased with the amount of time I’ve been with my device.

Moderator Edit: Clarified subject

[JuanFitbit]

@Negativeautumn , A warm welcome to the Community! Thank you for your message. I've requested information about your case. 
I was told, that your information was received, and the order was placed. As soon as it is shipped, you'll receive an additional email with the shipping info. 

[surferchick2]

I ordered a replacement band last month and I’m STILL waiting.  I ordered because of an allergic reaction so I can’t even wear my watch either. Im going on a trip in a week so I hope it gets here by Friday.  I know there are ‘shipping delays’ but how much of a delay for a band?? It hasn’t even generated a tracking number. 

[JuanFitbit]

@surferchick2 , A warm welcome to the Community! Thank you for your message. I've been informed that your case is being reviewed. 

You'll get an update soon. 
Keep an eye open on your inbox

[AT123456]

I’ve been waiting 3 weeks for a replacement… “due to shipping delays.”

[AT123456]

Why can’t we get replacement orders processed or even timely and accurate updates?? It’s been over 3 weeks and I only get the run around from support. 

[tigerjen99]

I definitely can sympathize with you.  I have been a loyal fitbit fan since they started with the clip on model back in the day.  However, the fitbit versa 4 has been nothing but trouble.

12/27/2022 - fitbit gifted to me and turned on. (Device 1)

1/6/2023 - screen froze

3/11/2023 - after more issues, fitbit versa 4 replacement order placed.  (They didn't require me to mail in my defective device). (Device 2)

6/26/2023 - after issues with the replacement device, I was advised to order another replacement. (Device 3)(did not have to send in defective device)

7/19/2023 - continued issues occurred (throughout July)

7/25/2023 - advised to order replacement (Device 4)(did not have to send in defective device)

7/29/2023 - received device 4 on 7/27 only to have restart loop issue start by this date.

restart loop issue persisted for another week or two

8/29/2023 - I was advised to get replacement, but this time they said I had to mail in defective device.  Shipped on 8/29.

9/13/2023 - Fedex shows package was delivered on 9/5/2023 to fitbit.  I still haven't had the link sent to me for reorder device 5.

I'm so frustrated.  I plan to leverage the one year warranty as much as possible and after that I will likely break my ties with fitbit. 

I hope you have better luck than me.  Versa 4 is a piece of junk.

[Rusty123456]

I too am having similar issues. I started this whole process on 27th August. Everything has been processing well until now and I had been getting regular updates. They issued an RMA number and advised a replace is being sent, but upon requiring where it is they tell be by claim has been cancelled. I sent a strongly worded email but that has bounced back. Seem like this is the norm.

[rmille31]

This is exactly why I asked them to replace mine before I would send my old one in. When I requested that they did not return my emails. Fitbit has been getting worse and worse!!!

[Rusty123456]

Yes, very poor customer service. I have tried numerous avenues to get an answer but just get an automated response. Never actually communicate with a person. My latest is to try and get mine back and I'll fix it myself.