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How I solved the issue with my Versa 4 not charging

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‎11-11-2023 16:03 - last edited on ‎11-12-2023 04:09 by Fitbit Moderator

‎11-11-2023 16:03 - last edited on ‎11-12-2023 04:09 by Fitbit Moderator

On 11/10/23 my Versa 4 refused to charge.  All connections were clean and good.  I resorted to syncing my Versa 4 with the Fitbit app, then shutting down the watch.  I removed the device from the app.  I then restarted my iPhone, and added the Versa 4 as a new device in the Fitbit app.  Everything fell into place, and the watch proceeded to recharge quickly.  No data was lost.

Moderator Edit: Clarified subject

Kathy in Joppa, MD
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‎11-12-2023 04:10

‎11-12-2023 04:10

Hi there, @KateLJM. Thanks for stopping by in the Fitbit Community Forums. I'm glad to hear you managed to solve the issue with your Versa 4. I appreciate you've taken the time to troubleshoot the issue on your own. Your post will be very helpful to others!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping!

Maria | Community Moderator, Fitbit


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