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How do I properly reset my Versa 4?

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‎12-04-2022 12:37 - last edited on ‎12-05-2022 04:27 by Fitbit Moderator

‎12-04-2022 12:37 - last edited on ‎12-05-2022 04:27 by Fitbit Moderator

Should I forget the Versa 4 on the app before I factory reset?

 

 

Moderator Edit: Clarified subject

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‎12-04-2022 22:18

‎12-04-2022 22:18

Hi @victbtm - yes forget /unpair first before running the "+ Set up a new Device" and that recreates a Bluetooth connection and as a new device may even start the process for you.

Author | ch, passion for improvement.

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‎12-04-2022 22:18

‎12-04-2022 22:18

Hi @victbtm - yes forget /unpair first before running the "+ Set up a new Device" and that recreates a Bluetooth connection and as a new device may even start the process for you.

Author | ch, passion for improvement.

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‎12-05-2022 04:29 - edited ‎06-17-2023 04:48

In response to Guy_

‎12-05-2022 04:29 - edited ‎06-17-2023 04:48

Hi there, @victbtm. Welcome to the Community Forums. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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