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How do I return my Versa 4?

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‎09-26-2022 11:29 - last edited on ‎09-26-2022 14:22 by Fitbit Moderator

‎09-26-2022 11:29 - last edited on ‎09-26-2022 14:22 by Fitbit Moderator

How do I return this. So disappointed 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-26-2022 11:54

‎09-26-2022 11:54

Have to go through Support.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-26-2022 14:24 - edited ‎08-15-2025 04:54

In response to JohnnyRow

‎09-26-2022 14:24 - edited ‎08-15-2025 04:54

Hi there, @kphelps. Welcome to the Community Forums. We are sorry to hear you want to return your Versa 4, we‘re taking your comments and sentiments in regards to our products into consideration. @JohnnyRow Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-29-2022 23:17 - edited ‎09-29-2022 23:17

In response to MarreFitbit

‎09-29-2022 23:17 - edited ‎09-29-2022 23:17

Is there a refund policy for Hong Kong, too?

 

I believe there will be a very high return rate unless fitbit can commit some updates on the 2 new watches. 

 

Otherwise I speculate that fitbit is going to offer a free upgrade coupon to the upcoming Pixel Watch. 

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‎12-26-2022 18:50

‎12-26-2022 18:50

So disappointed in this. Cannot connect to wifi, no Google assistant! Complete waste of money

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