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How do I return my Versa 4?

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‎08-27-2025 10:09 - last edited on ‎08-27-2025 14:30 by Fitbit Moderator

‎08-27-2025 10:09 - last edited on ‎08-27-2025 14:30 by Fitbit Moderator

Need to  know how to return fitbit bought from Best Buy Canadato fitbit or google they said they only gave 30 day warranty  bought July 3.

Moderator Edit: Clarified subject

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‎08-27-2025 14:35

‎08-27-2025 14:35

Hi there, @Kempt123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working properly. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Maria | Community Moderator, Fitbit


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