How do I set up my new Versa 4?

[Jeannelouise]

I have a Fitbit that was given to me but have no paperwork.  It's a little larger than mine I want to switch to this new one,  but want to transfer my existing data to the different one but don't now how.

Moderator Edit: Clarified subject

[LZeeW]

Hello @Jeannelouise and welcome to the Community.  This link to the User Manuals has basic photos of all models to help get you started.  But some models have real buttons, one button, three buttons, or what are called haptic buttons.  If my link doesn't help, please post a few pictures, front and back.

All of your data is saved on your Fitbit account.  It can be as simple as adding it to your account, once you know the model.  Please keep in mind that the Versa 4 is the current model in the Versa series.  If it isn't a Sense 2, then it is an older model.

I think I've had 10 different Fitbit models on my account over the years.  I never lost a step adding a new device.

[MarreFitbit]

Hi there, @Jeannelouise. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We're here to help you! 

As a first approach, have you tried what @LZeeW suggested? 

Nevertheless, I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.