Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I start from scratch with my Versa 4?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

How do I reset my Fitbit and account on my phone to how it was when I started so everything is at zero

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums.

To better assist you, would you mind sharing with us the reason as to why you want to start from scratch? Depending on what you need, please take @Odyssey13's advice into consideration. 

In addition, please see How do I delete my Fitbit account?

Keep in mind that you can delete your account, but you can't create a new account with your current email immediately. Fitbit gives you 7 days to change your mind, then it can take up to 90 days to completely delete your old data.  You can start your new journey with a new Fitbit account. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

Hi @SunsetRunner  the fastest way is to get a new account and set up your device as a new device on a new account. That way you'll start fresh without having to delete all the old data AND you can always still see your old progress on the old account, if you want to compare them.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums.

To better assist you, would you mind sharing with us the reason as to why you want to start from scratch? Depending on what you need, please take @Odyssey13's advice into consideration. 

In addition, please see How do I delete my Fitbit account?

Keep in mind that you can delete your account, but you can't create a new account with your current email immediately. Fitbit gives you 7 days to change your mind, then it can take up to 90 days to completely delete your old data.  You can start your new journey with a new Fitbit account. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer