How to get a Versa 4 replacement

[akati46]

My Versa 4 is a disappointment. I run a home health company and that means I need my phone calls coming in or I need to get notifications and Versa 4 is way below that requirement. I got it from Best Buy 03/2024 and returned it but apparently on 15 days are allowed. I was past 15 days. I need help. Charger 2 was Devine compared this Versa 4

[Odyssey13]

Hi @akati46  you'd have to go through customer service to see what's going on with your Versa 4. Support will want to be sure you have a compatible phone and you've taken a few troubleshooting steps. They don't just replace without first working to see if the issue can be resolved.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[akati46]

Thank you @Odyssey13 ! 
I will be trying these contacts. I have chatted with someone in support and line and I’m following instructions provided to see if my issue with Versa 4 is resolved. It’s very frustrating 

[akati46]

I have calls coming in now. One of the support tech I chatted with left me a few instructions and I turned focus off from my device and then on the Versa 4 I swiped down and turned off all the icons and tested. I’ll take a picture of the icons during day time. 

[akati46]

•  when you swipe down you will see these icons. Check to be sure night mode is not on.