Installing a clock face causes watch to constantly restart when syncing.

[Guy_]

After loading a [Fitbit] clock face the watch will constantly restart when syncing.

Impossible to use "remove clock face" because it never fully loads before the watch restarts, even if it is not the active clock face.

This seems to be a bug in firmware Version 1.184.52 and in any Android Fitbit App version, including 3.77.

Does anyone else have a constantly restarting watch?

[SunsetRunner]

No this never happened to me before…

[Danbug]

Bought the Versa yesterday and after the configuration. The watch constantly try to synchronize. Probably a bug ?

[Talahthas]

No such issue here, running the same firmware and app versions, @Guy_.

"... the watch will constantly restart when syncing."
You mean syncing the new clock face, or syncing data with the Fitbit app? If the latter, you should have access to your device's settings and be able to shut it down.

If your device is constantly restarting before installation of the new clock face is complete though, I'd suggest to put it aside until it's battery is completely empty, assuming that you've already have tried restarting it by holding the side button for 10 seconds.

[Danbug]

Thank you !

[Guy_]

@Talahthas- thanks - I used Shutdown to fully close the watch but that doesn't help. The moment it starts syncing the rebooting starts again.

The watch works fine if you turn off the phone Bluetooth or logout of the Fitbit App, [or if you can stop the item loading].

The main issue is any app or clock face you try and load never fully completes for some reason, even though it appears in the Fitbit App, it still shows later or continue or switching.

The point is for people with rebooting watches a clock face or app loading may be the cause and stopping phone syncing may stop the rebooting

[Danbug]

Thank you !

[Talahthas]

Have you tried performing a factory reset and setting your device up from scratch, @Guy_?

[Guy_]

@Talahthas- thanks but a factory reset is not currently an option, and it shouldn't be necessary anyway. Let's see if others have a similar problem/resolution.

[Danbug]

Yes twice! They will send me a new one.