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‎06-26-2023 18:16

‎06-26-2023 18:16

Sometimes when i look at my watch it has the loading icon when I haven’t even done anything to make it charge back up. It’s like it shuts down on its own from time to time. It is up to date on updates. What can I do to prevent this? 

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‎06-26-2023 20:52

‎06-26-2023 20:52

Hi @Svitale - the new UI has bugs and some clock faces may not work properly, try changing to another clock face and see if the watch crashing and logo appearing goes away.

If not the watch is under warranty and can be replaced where you bought it.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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