My Fitbit Versa 4 is not charging

[Kuyajaris_1102]

I already tried to factory reset and change charging port my versa 4 but it didn't work it is now stuck at 17% and it is still not charging what is the solution here?

[EstuardoFitbit]

Welcome to the Fitbit community forums, @Kuyajaris_1102.

Thanks for letting us know about the issue you're experiencing with your Fitbit Versa 4 and for outlining the steps you've already taken.

Let's start by trying some other easy fixes:

• Please check your charging cable to ensure it does not look like the example. As you can see, one of the charging pins is stuck.

• Clean the Fitbit and cable contacts.

• Restart your Fitbit.

For more help, please check out this article: Why isn't my Fitbit device's battery charging?

[Kuyajaris_1102]

 This is the condition of the charging contacts on the back. It was charging when the condition is like this but now it doesn't charge.

[EstuardoFitbit]

Hello @Kuyajaris_1102, thanks a lot for taking the time to share the screen show with me! 

It looks like the charging contacts might be a little damaged or just dirty. There appears to be some dust on the golden pins.

Let's try cleaning it with a toothbrush and some water. Please do this gently and let the contacts dry completely before you put the device back on the charger.

[Kuyajaris_1102]

The left side of the charging contacts has a hole. I tried cleaning with the toothbrush it didn't work

[EstuardoFitbit]

@Kuyajaris_1102 I'm sorry to hear that. Let's find a solution for you.

Please fill out this form and describe all the details about the issue you are experiencing. A member of our Customer Support team will contact you as soon as possible to provide you with the best possible solution.