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My Versa 4 doesn't connect, should I return it?

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‎12-28-2023 15:40 - last edited on ‎12-29-2023 09:50 by Fitbit Moderator

‎12-28-2023 15:40 - last edited on ‎12-29-2023 09:50 by Fitbit Moderator

I received my Versa 4 for Christmas and on the day after it stopped working and will not update. I have called customer service three times, and they told me to start the return process. But, I am seeing here that the firmware is not working properly and a lot of people are having a problem uploading the new software. Do you think this will be resolved soon or do I return the thing. Also, does anyone have any suggestions on what to buy if I have to return it that's close to this and will work?

 

 

Thanks and Happy New Year,

Denise

 

Moderator edit: edited title to clarity.

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‎12-28-2023 23:09

‎12-28-2023 23:09

Hi @missdenise40 - As there is a persistent fault with syncing in the V4 Fitbit App a refund is probably the best option. If you like good battery life look at the latest Garmin watches.

Author | ch, passion for improvement.

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‎12-29-2023 09:53

‎12-29-2023 09:53

Hello, @Guy_ Thank you for your response and @missdenise40 Welcome to the community.

Thanks for sharing your situation in regards to the update of your Versa 4.

I was able to confirm you contacted support as you mentioned and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

I wish you could keep on using Fitbit, I recommend you to check this link to compare the Fitbit devices in order to know all the features our devices have.

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