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Pace on Fitbit app on IOS vs Fitbit dashboard using Versa 4

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‎12-28-2023 20:28 - last edited on ‎12-29-2023 09:38 by Fitbit Moderator

‎12-28-2023 20:28 - last edited on ‎12-29-2023 09:38 by Fitbit Moderator

My average pace for running virtually never comes out the same on my fit iPhone app and the dashboard, even though both show identical times. They usually differ by about 30 seconds. It’s really irritating, even though I can figure out which is accurate. Why is this?

 

Moderator edit: edited title to clarity.

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‎12-29-2023 09:46

‎12-29-2023 09:46

Hello, @Jeanray1113 Welcome to the community.

Thank you for letting me know about this situation in regards to the pace shown in your App and Dashboard using a Versa 4.

We have escalated this situation in regards to the App not showing the seconds of your workouts, our team is already reviewing and working to solve it. You can also support this feedback by going to this post in the Product Feedback board, our team of developers has checked it out.

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