My experience with Customer Support

[hlael]

My experience has been terrible with you since shortly after I purchased my versa 4. I purchased the watch in late April and started having issues with it within a month. I have contacted 6+ times, been told it was escalated....nothing. Its been at least 2 months and multiple hours dealing with you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @hlael. Welcome to the Fitbit Community Forums. I'm sorry to hear that about the issues you've been having with your Versa 4. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Since you've exhausted all troubleshooting steps, I'd like to share with you that there are no different steps here on the forums that we can provide other than what our team has already provided to you. 

Stay tuned to your inbox, someone will get back to you shortly!