Can't pair my Versa 4

[Tonita21]

For the past 2 weeks I have had issues resyncing my device, so following a number of articles I found I've done a number of trouble shooting suggestions, none of which worked.

The last one suggested deleting the fitbit app and resetting my watch back to factory settings which I've done, but now when I try and reset up my device I keep getting the following error:

"Cannot pair

This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is an error contact customer support"

This is definable an error.

Moderator Edit: Clarified subject

[WBarlow]

Any updates on this? I'm having the same problem since last week 

[Tonita21]

Nope nothing at all, I'm not sure what to do next. 

Any ideas how to actually contact fitbit customer services?

[Alexpr]

I got the same problem from nov 2 2024. Any suggestion how to fix.

[Chesster]

Do updates arrive directly to the Versa 4 and Android phone?  I really miss my fitbit!

[DavidFitbit]

Hi everybody welcome to the Fitbit community! It's a pleasure to have you here.

I'm sorry to hear about your experience. 

As the message suggests, if you believe this is a mistake, i suggest you contact technical support. To do so, please follow the instructions below:

• In the "How can we help you?" field, describe the issue and click "next".
• Select the label that best describes your problem, click "next step".
• You will see some suggested links with some resources. If you feel you have exhausted all troubleshooting click "next step"
• Choose the communication channel (Receive a call, call, chat)

I hope you can find the support you need!