Versa 4 won't sync

[Kgrubb68]

Not sure if this has to do with the updat or HAVING to log in via Google versus fitbit but nothing works correctly anymore. I do not like not having the option anymore of logging in via fit bit. I don't like the idea of Google knowing all my information. Anyway I can not sync my versa with my phone. I have done ALL of the troubleshooting steps more times than I care to mention and nothing is working. I try to pair and my phone tells me that an app is needed. This is ridiculous.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kgrubb68. It's nice to see you around the Fitbit Community Forums.  Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

To better assist you, may I know if you're using an Android phone? Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing pairing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a pairing bug, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the pairing bug, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[Kgrubb68]

Hello. I have a Galaxy S23+. Along with the initial troubleshooting, I have
tried what you have suggested and it still does not work. I have the latest
version of fitbit and my phone has been updated.
I am am a loss for what to do next. I appreciate you reaching out, but I am
not sure what to do from here to get it to work.

[Kgrubb68]

Hello.  Thank you for reaching out. have tried all of your suggestions more times than I wanted to and I am still not able to sync my phone to my watch. I have a Samsung Galaxy S23+ and I have most updated version of fitbit. I am not able to get rid of my "app is needed " under my blue tooth. This is exhausting. 

[Chesster]

I just tried yet again and I finally CONNECTED!  If you haven't tried recently, give it a try now. 😆