My experience with Fitbit devices

[Silverjoe1]

After being a fitbit supporter since the beginning, i have decided to leave the fitbit family and go over to the Galaxy 5. While the original fitbits wete well made, the Versa series has been nothing but a failure. My fitbit versa died the very first time I got it wet for about 10 seconds. I replaced it with a versa 3 which died out of the blue. Luckily fitbit did replace it but that took alot of pleading. The replacement lasted a little over a year and that one died. I was going to get a versa 4 but when i learned that they eliminated 3rd party app support, that was the last straw and ordered a galaxy watch 5. Will i miss 5 day battery life, Yes! But what i wont miss is shoddy construction and holding my breath everytime there is a software update. I also wont miss the total lack of accountability from fitbt. It a good product when it worked, but it was time to move on.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Silverjoe1. Thanks for stopping by in the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Regarding your inquiry, keep in mind that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.