help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2023 08:27 - last edited on ‎02-07-2023 04:26 by Fitbit Moderator

‎02-05-2023 08:27 - last edited on ‎02-07-2023 04:26 by Fitbit Moderator

My versa four will not turn on any ideas

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎02-05-2023 09:17 - last edited on ‎08-30-2024 10:24 by Fitbit Moderator

‎02-05-2023 09:17 - last edited on ‎08-30-2024 10:24 by Fitbit Moderator

@lexico20 Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working as expected. Please try charging your device using a different power source for at least one hour to see if it is completely discharged. If that doesn't work for your, I'd suggest to restart it by pressing the side button and keeping that pressed for at least 10 seconds while your Versa 4 is connected to the charging cable that itself is connect to a reliable power source. Also please check that the charging pins of the charging adapter are clean. Push each of the four pins gently in to see if their springs are OK.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎02-07-2023 04:27 - edited ‎03-09-2024 06:23

In response to Talahthas

‎02-07-2023 04:27 - edited ‎03-09-2024 06:23

Hi there, @lexico20. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas I appreciate your help on this matter!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes