So my two year old Versa 4 has the blank screen and is non-responsive when removed from the charger, even though it says 100% charged. I tried all of the suggestions/fixes in the forum (even to the point of a factory reset) and none of them resolved the issue, which started in October. When I connect to the charger it fires up and is clearly connected to my phone because it shows recent text messages/calls. I finally went to Google Support, who could not fix what is clearly either a device issue or more likely a software issue. As a "customer loyalty" incentive, they gave me a promo code for 35% off a new device. I selected the device, added to the cart where it showed it was no sale for 40% off. I entered my "loyalty promo code" and the price went UP ~$11. What it is doing is removing the 40% sale promo (which the screen automatically populates) when I add the loyalty promo (which is only 35%). What I would have EXPECTED to happen is that the loyalty promo would take 35% off the SALE price. Otherwise, the loyalty promo code is completely useless. So I have paid over $125 per year for the past two years for the privledge of using a Fitbit ($199 device, and monthly premium). I spent an hour on the phone with first "Myra" who then handed me off to her supervisor (very suspiciously named "MyLa"), I provided emails, codes, screenshots...then they said "you can't use two promo codes". So I dealt with Myra & Myla from Google Store and Byron and Luis from support, and no one was empowered to do the right thing and take 35% off the sale price. Is $45 worth losing a long term customer?
Moderator edit: updated subject for clarity
