Versa 4 blank screen

[mintomunro]

In August my Versa 4 started recording much more stairs than I was doing. Recently the screen just keeps going black and only comes alive again when I put it on charge. Then, shortly after puting  it on my wrist it goes black again. I have tried restarting it. I have  done a factory reset. Changed clock faces. Nothing gets it to work. I see from other community posts that a lot of people are having the same problem and Fitbit/Google have not come up with a resolution or even answered their posts. I have been a Fitbit user for over 8 years but I feel I have to now buy a new smart watch and have lost all faith in Fitbit products and their support so decisions decisions..... 

Any advice on remedies for my problem greatly appreciated. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mintomunro. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. I understand your concern, we are here to help you! 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[CapeCodLady · Accepted solution]

I hear you! I have the deadly black screen on my Charge 5 & have had wacky changes with sleep times, # of steps, HR, etc.. I've done their suggested solution numerous times & it works for a few minutes, then it's useless. I'm patiently waiting for Google to fix it because so many folks are having related issues.

[mintomunro]

This is a known issue to Google as there are hundreds of posts relating to this. People are waiting on a resolution. Why do i need to go to support? Why can't you just pass this to support for as another person with this problem?