My experience with Versa 3 and Customer Service

[ivantom]

I have purchased a Versa 3 watch 1 yr before.

Didn't use it much.

It started not responding even a time display and the display appear with a default screen of Fitbit logo.

Contacted the support team.

They have advised me to buy a new one with a discount of 35% as the watch is (1yr 4 months) is beyond warranty and can't update the firmware.

Is it a unique observation or any other  customer come across such an experience?

Thx Tom 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ivantom. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 stopped responding and will only show the Fitbit logo. I understand how you must be feeling. 

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thank you so much for your understanding.

[yroD]

I had a Versa 2 as a gift and I swim so could monitor my performance after only using a fitbit flex2.

after a short time the watch went dead and after trying to sort it I noticed that there was condensation on the back light sensors and it would not charge.

Tried all recommended troubleshoots without success, even put in rice for few days without success.

Customer service were useless and offered small % off a new one as out of warranty...Just!

found that a number of this model have had similar experiences and advised Customer service of the nr=breach of trading standards whether in warranty or not.

Silent response.... not doing anything for you!!.

very unhappy customer

[ivantom]

Hi Thanks for your feedback.

I guess customer experience also is a fact to share with other fellow users.

As they can come across similar issues and disconnect their data and service.

Thanks again. For sure not for Fitbit for a second time try. , 😔

[ivantom]

Thanks. you had experience with Versa 2 a different model.

Even if supplier confirm submersible, for this product I will not recommend the usage and avoid water entry via sealed parts.

Since my experience is with Versa 3 like that without any much usage . So it can happen to any model in random.

It all depend on luck.

Thx & appreciate your feedback 🙂

[My1xT]

dont forget that before thinking of buying a versa 4, is that according to what I read the versa 3 has a good set of features that the versa 4 lost like support for 3rd party apps and stuff, if you ask me it's not really a worthy successor.