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My experience with Versa 3 and customer Service

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‎02-01-2023 20:20 - last edited on ‎02-07-2023 11:11 by Fitbit Moderator

‎02-01-2023 20:20 - last edited on ‎02-07-2023 11:11 by Fitbit Moderator

I have spent many hours going through the community group and found many users who had the same issue as me, Fitbit would not turn back on. Continously vibrated and logo continued to go off and on. I tried every suggestion,  nothing worked. Finally called Fitbit support, they couldn't get it corrected. Their solution since my Fitbit Versa was no longer under warranty, is to offer me a 35% discount on a new one. If it is no good after just 1.5 years, and going to cost me the same as I paid for my last one, it really isn't worth it. I canceled my premium membership which just renewed on November 30, 2022, and I am being told they won't refund my remaining 10 months? Who do I contact about this? It seems really unreasonable if the Fitbit doesn't work, that I have to pay for a subscription for it?

 

Moderator Edit: Clarified subject

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‎02-07-2023 11:13 - edited ‎08-17-2023 05:29

In response to Odyssey13

‎02-07-2023 11:13 - edited ‎08-17-2023 05:29

Hi there, @Plmmissy. Thanks for stopping by in the Community Forums and sharing the details about your experience with the Versa 3.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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View best answer in original post

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2 REPLIES 2

‎02-01-2023 22:39

‎02-01-2023 22:39

Hi @Plmmissy  you'll need to go back to customer service. These are the community forums and what you need can only be done by customer service.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-07-2023 11:13 - edited ‎08-17-2023 05:29

In response to Odyssey13

‎02-07-2023 11:13 - edited ‎08-17-2023 05:29

Hi there, @Plmmissy. Thanks for stopping by in the Community Forums and sharing the details about your experience with the Versa 3.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer