My experience with Versa 4 and Customer Service

[Luckygirlfl]

Want to now what to do about a versa 4 bought 2 years ago and I was locked out.  When I called about it I was told that I called and said it was lost and they sent me another one.  That never happened. I was here in florida in February left to PuertoRico and came back on June.  3 days after I got back home is when it stopped working. Called customer support.  But nothing happened .  Meanwhile, my husband bought me anotherone. Which I didn't want, because it means they can lock me out again. The watch was not cheap.  What to do.


Moderator Edit: Clarified subject

[Odyssey13]

Hi @Luckygirlfl  sometimes people manage to get into an email address or account and obtain a new device from Fitbit. Looks like that is what happened to you. Yes, they can lock any device, but customer support told you why - the device was replaced. To keep your stress levels down and show your husband you appreciate the gift, why not just use the new one and enjoy it.

[MarreFitbit]

Hi there, @Luckygirlfl. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!