My experience with Versa 4 and Customer Service

[Phil_nc]

I’ve had near constant frustration with my versa 4 starting about 5 weeks after purchase. As many others have shared, the ability to sync with my phone seems to have completely vanished. It went from working to not nearly overnight and I’ve spent hours with customer service and looking through forums but it simply won’t talk to my phone. 

the latest failure is that the gps function is not working. It will track my motion but I end every day having gone exactly 0.0 miles. Even in a workout, like an outdoor run or walk, I might have 7k steps on a run but gps says 0.0 miles. 

so I basically have a very expensive and tacky digital watch without any useful function but for telling time and tracking steps. 

I’ve been told it’s not returnable or refundable at this point, you’d think nearly $200 on a watch would buy the peace of mind that you will not have to worry about it being a malfunctioning **ahem** weeks in with no recourse, but here we are. It’s a mistake I won’t make again

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Phil_nc. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the inconvenience with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance! 

[Phil_nc]

No thank you. I will share my experiences here about your company’s lack of customer service. My interactions with Google customer service are not publicly available, and this seems as good of a forum as any to make them so.

others should be aware that 1) some of their problems appear to be commonly occurring defects in the entire Versa 4 line that cannot be troubleshooted, and 2) when you go to customer service with these concerns, it is a terrible experience and usually less than fruitful. 

thank you for your recommendation but, no, I will keep posting publicly