My experience with Versa 4 and Customer Service

[Justine0724]

My watch broke after five months, faulty side button. Customer service is impossible to locate and when you do it’s just a generic email back and forth, maybe 30 emails until I finally spoke to someone who told me I would have to pay for a replacement.

i asked her to escalate it as that can’t be true for a £140 watch and two weeks later heard nothing 

service is appalling I suggest they study Ring who have excellent customer service £140 down the drain and I still have to buy a new watch it won’t be a Fit bit

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Justine0724. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about your Versa 4. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen that our team has sent you an email but you haven't replied yet. Please make sure to check your inbox or spam folder. They will be glad to continue assisting you, I'd like to share with you that since you have already reported this issue directly with our team, we need you to continue working with them. 

Thanks in advance! 

[Justine0724]

Are you seriously joking I have replied at least 30 times get the same
generic email back
One phone call telling me it would be escalated and nothing since
Disgusting service