My experience with Versa 4 refund

[Tsamps00]

Is anyone else having issues actually getting their fitbit replaced? I've gone around and around in circles with these people since JULY. That's 4 months they have not helped me replace my item when I have not only paid for the protection plan specifically for this. But I ALSO paid the deductible for replacement and guess what? Still nothing. Is it just me or is anyone else having this issue? 

Moderator Edit: Clarified subject

[DavidFitbit · Accepted solution]

Hi @Tsamps00 welcome to the Fitbit Community. It's great to have you here. Allow me to help you with your refund.

I see that you already have an inquiry regarding your claim. In that case i recommend that you continue the consultation with them as they have better resources to assist you.

Since your defective device is covered by the protection plan, i recommend that you follow the instructions on how to file the claim.

I appreciate your understanding and hope you will find a solution to your situation.

[Tsamps00]

Where are the instructions. I've filed a claim and heard nothing back

[DavidFitbit]

Hi @Tsamps00 I hope you're doing well! Thank for your response.

I need to point out that the protection plan is covered by a third party entity. If you've filed a claim regarding your protection plan, they have it in their files. So i recommend contacting them for a resolution of your case. I appreciate your understanding.

Have a great day.

[Phil_nc]

These boards are illuminating. Seems Google put out a product line rife with defects and they would rather go round in circles than give refunds. 

[Cyclist101]

I am on my second fit bit, a Versa 4. The first one was the Inspire 3. Gave up on that one too. The Versa 4 is 1 month old. The battery dies randomly overnight regardless of state of charge. I've been reading numerous complaints about the Versa 4 and I am not impressed. Rather than spending countless hours online with these people, I am going to take the $200 hit and move on to another product line that cares. Google clearly does not. Screw this. No more Google. You may want to do the same, sorry to say.

[Tsamps00]

I'm thinking that is the best option at this point unfortunately 

[SunsetRunner]

See this is just horrible. I'm sorry that you are going through that problem with Google Fitbit. Especially when it's not your fault. Now we're going to lose another Fitbit family member. 😞

[Zzcc0000]

My Fitbit Charge 3 broke in August 2024: the bit that attaches the fitbit to the strap dropped off the fitbit itself so it was no longer wearable.  It was within warranty, and Customer Support agreed immediately to reimburse me.  That was on 18 August 2024.  They are still refusing to pay me without opening a Payoneer (has anyone heard of this?) account, and have not even responded to my practical alternative suggestions - or my 5 (so far) requests for the dispute resolution policy and process.

Likewise, when my current Versa 4 packs up (why, oh why did I get another fitbit?!), I will not be getting anything associated with Google: their care factor is zero 😞

[SunsetRunner]

I'm sorry to read about what you are going through. I would just make a Payoneer account,get your money and be done.